Day Three:- Halfway through National Customer Services week 2019. So what about companies and outlets we spend with as consumers and families, and in business as buyers sourcing supplies and services……ever wondered or noticed how engaged their employees are? Celebrating great performance can drag up ‘lower performances’ in the process. It lets any team member know:- • We are serious. • We are looking and listening to their skills and process. • We want them to excel and enjoy being ‘great‘ at what they do. • We want to support and value them. Employee surveys (ideally anonymous) give businesses great data if constructed well. Many ‘many’ good ideas and observations are lost because the mechanism to feedback might still be the suggestion box or annual appraisal when we have digital tools. Engaged teams = High productivity from teams of 5 to 50 to 500. Staff turnover reduces, with more staff on the same ‘customer’ page. Our CX training and support is very ‘team’ focussed and vision-based. Here’s a link to the CIPD that profiles some employees’ thoughts & views and other useful resources across the site. Check out the Dairy Farmer and his technology – amazing! https://lnkd.in/ep8zX9G hashtag#NCSW19 hashtag#CustomerService hashtag#CSHero hashtag#Sales