Day One:- Have you got challengers and disruptors in your sector? Do you know the winners and the losers? More importantly, why are they great and why are they poor? Insight is about knowing your customer and how to deliver to them, by knowing how they feel. But also.... learning about your competitors. We recently compiled competitor data for a client and WOW….. dynamite information as a customer, of their competitors. Insights like this, allow for great planning and decisions to be made on your future processes and products. hashtag#NCSW19 hashtag#CustomerService hashtag#CSHero hashtag#Sales