
A better, faster, stronger customer journey.
As retained partners to your in-house team, or ad-hoc additional project support, Customer Journey work to drastically improve your ability to attract, delight and retain customers.
How is your Customer Journey?
A question we'll help you answer. From their perspective. Once and for all.
Who we are...
growth partners
Customer Journey are sales and marketing professionals based in the North West; home to some of the UK's most customer-focused brands & start-ups. Working for and with a range of businesses, we prioritise your sales growth and refining your interactions with customers digitally and in-person.
Why we're different...
anti-agency, pro-results
Whether you're a team of baristas serving coffees with a smile or a hotel and leisure club with staff on the front line of customer facing communication, we've got the expertise to help you acquire and retain customers 365 days a year.
What we do...
we live & breathe your customers
Our range of sales and marketing services help you deliver exceptional value faster, attracting new customers and keeping those most loyal to your brand happy.
How we work
Our 3 pillars of smarter marketing & customer strategy, without the hefty retainer fees.
1Advanced customer intelligence, campaigns and reporting.
With access to advanced intelligence software and expert analysis, we take care of the number crunching so you don't have to. You'll gain immediate clarity on exactly where your customers are, their attitudes, behaviours, and how this should shape future strategy.
Ask us about: Customer Surveys, Focus Groups, Paid Social Campaigns, Deep Social Media Audience Analysis and Customer Feedback Apps for business managers.
2Strategy
Planning and mapping your new direction.
Using recognised Chartered Institute of Marketing audit tools, we work with management teams to establish your current value proposition, relative to market positioning and prioritising high versus low value brand and service assets. We have extensive experience in launch planning, delivery, and creation of a marketing strategy that correlates with goals and objectives in the business plan.
Ask us about: Brand and service launch, promotional activity with impact, advertising media, independent staff team evaluation sessions, brokerage and budget setting.
3Maximise your opportunity when existing or potential customers are all under one roof.
For many organisations in the regional economy, holding events with stakeholders or partner organisations is a key part of their PR and brand positioning. Product launches, new offices, awards dinners and content/education sharing formats are all events we know loads about! Delivering these with impact and high PR and perception value is always the goal.
Ask us about: Awards/Event Management, Interviews, On-stage Q&A sessions, Audio Visual specifications, Venue Management, Entertainment, Budget planning.
Peter Birch
Operations Director, Victoria Health & Leisure Group
"We've used various consultants in the past. They've come and gone with mixed results. The best injection of a customer service and sales strategy for our team came from Steve and John. Our focus is retaining, and converting new inquiries"
Henry Davis
Genii Developments - Property Developer
'Steve is skilled, passionate, enthusiastic, a true professional and was above my expectations. I can honestly say Steve is exceptional to work with."
John Bullock
Chairman, City Sales & Liverpool
& North West Property Owners Association
"Our customer journey is central to our strategy. We wanted to develop even further this aspect of our operations, and working with Steve gave us that. The attention to detail and support locally with briefings and seminars was great. We have enhanced our customer and client processes even further."
Michael Dunn
Owner, Gents Code Barbers
"Working with Jon and his team made us realise the potential of our social channels for driving bookings in both on and off peak periods. Our engagement has significantly increased. I would highly recommend Customer Journey to any small business owner if flexibility is what you need."
Gill Ditchburn
CEO Elevate Education Business Partnership
“We needed to explore some stakeholder perceptions of our overall user experience and get independent feedback. This was ahead of some exciting brand development and positioning. Customer Journey designed and delivered a fantastic Focus Group, and the data from it has been instrumental in our strategic thinking and formed a brilliant understanding of our customer's future needs. They have been good listeners, and very easy to work with.”
Susan Adamson
Early years & Nursery Consultant
"Steve carried out a customer service assessment on my business, followed by a detailed report giving me great advice and creative ideas for improvements. I then attended one of the courses that I found both truly fun, enjoyable and motivating, with strong powerful themes. Steve’s support and ideas gave me new business initiatives to share with my employees, enabling our team to understand and provide a higher level of quality service to our clients."
Contact us
Let's have a coffee and talk about your customers.
73 Moor Lane, Crosby, Liverpool L23 5SEMonday - Friday, 8am - 6:30pm07808 179999
© Customer Journey Ltd 2022
Registered office:
73 Moor Lane, Crosby, Liverpool L23 5SE
07808 179999