Presentio Academy

For teams seeking professional development in customer service and customer care. Delegates attending our customer services sessions are not just customer facing or customer support roles. Whatever your role, we focus on helping you and your team in obtaining invaluable skills and behaviours in the processes you manage.

Delivered in a creative and informal style without monotonous lectures, we are experienced at providing bespoke, engaging training courses in customer engagement. as well as longer-term programmes to meet specific organisational goals and service standards. Measurement + Data + Solutions.

You've probably heard the addage where a finance director asks "What happens if we train our salespeople and they leave?" before the Sales Director replies "What happens if we don’t and they stay?" The truth is, in life we never really ever stop selling. Whether it be products and services, or ourselves in our personal life and career milestones.

At Customer Journey we listen and identify your team's development areas and your current procedures and selling goals, before designing any of your sales training. So you can rest assured that the generic 'sales for dummies' textbook content could not be further from our vernacular.

The prospect of Public Speaking can be enough to send the most confident of professionals or any individual into a nervous tailspin. In the Presentio Academy, we're on hand to provide individuals and teams, expert advice from men and women who've genuinely been there and flourished in the spotlight at events all over the world.

Also available in a young persons 'light' format with role play, ready for job interviews - online, on phone and onsite.

From Rotary and other society president elects, to newly promoted heads of department, we'll put you in the shoes of your audience, so you can craft an impactful, memorable address guaranteed to portray you and your knowledge in the best possible light. We build your confidence to nail it!

"Training is always a good idea, however, Steve takes a good idea and gives it real content and a dollop of reality. His approach to the venue and use of communications is also quite different and entertaining." David - Managing Director, Audio Visual, Wirral.

Presentation skills are often the basis of any positive customer/client facing experience. For the many people who aren't born naturals when it comes to pitches, presentations, webinars, product demos and meetings, we take pride in giving all delegates a platform to dig deep and finally find their voice once and for all. The 'jewel' of the Presentio Academy

With an average delegate feedback score of 9.49/10 on The Enterprise Masterclass, this motivational but stretching training day will leave you with a confident, clear and driven mindset prior, and during those all important moments.

"By the end of the course I believe we could all do a very good job and create a confident, well informed, and well constructed presentation delivering to the audience a clear message." Peter, Managing Director, Engineering, Manchester.

"I thoroughly enjoyed the Masterclass delivered by Steve. There was so many key learns throughout the day. In practice, I really see this adding structure to my presentations, ensuring I deliver every time."

Michelle - Sales & Customer Consultant, Derbyshire.