Data & Insights

We have the creative skills and experience to design bespoke question and survey formats for your business. All surveys are tailored to your qualitative and quantitative data response objectives.

You may need to improve overall customer service levels or increase customer engagement, conversions and sales. Surveys from your best customers and users are nice to get, but we provide the full story.

So you’re thinking of setting up a focus group and there are loads of things to consider, right? After all, you want to ensure all that time, money and effort will get you the customer insight you need, to gauge real feelings about your brand and service. This data significantly helps staff team goal setting.

At Customer Journey, we're able to manage as much or as little of the qualitative process as possible, with high priority placed on Creative questioning, organisation, validation in an informal atmosphere.

Having worked directly with a mystery client feedback company for over three years, we can access, design and coordinate the best B2C and B2B client experience formats.

Programmes span leisure, tourism and retail, food and beverage, through to car dealerships and building trades. Mystery Client enquiries for Insurance, Legal and Financial firms and a multitude of business-to-business organisations with comprehensive experiential feedback reports including online, on phone and onsite.