Customer Journey

Is Covid Killing Great Customer Service?

2022年4月6日

Have you suffered poor service recently? Click our Linked in post for the article, and find out...

2020年10月6日

National Customer Service Week 5th - 9th October Each year there is a weekly focus on Customer...

2019年11月26日

In November 2019, the Awards Dinner of the Northern Automotive Alliance was at The Mere in...

2019年10月11日

Day Two:- developing customer service skills in your business and organisation is profitable, and...

2019年10月11日

Day Four of National Customer Service Week:- When strong customer service ethos cascades down...

2019年10月11日

Day Three:- Halfway through National Customer Services week 2019. So what about companies and...

2019年10月11日

Day One:- Have you got challengers and disruptors in your sector? Do you know the winners and the...

2018年9月4日

Customer service levels in the UK are continually under pressure, and the bar is going higher and...

2018年5月21日

Is Ryanair, the best budget/profit model ...and just 'does exactly what it says on the tin'? ...

2017年7月25日 · Customer Service,Golf,Customer Experience

Moments of truth can make a customer's day... Having had involvement at the 1998 Open and...

2016年2月11日 · Customer Relations,PR,LFC,Complaints

On the surface, it may not seem logical at the best of times, but businesses can resolve and...