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All Categories - Customer Journey
April 6, 2022
Have you suffered poor service recently? Click our Linked in post for the article, and find out...
October 6, 2020
National Customer Service Week 5th - 9th October Each year there is a weekly focus on Customer...
November 26, 2019
In November 2019, the Awards Dinner of the Northern Automotive Alliance was at The Mere in...
October 11, 2019
Day Two:- developing customer service skills in your business and organisation is profitable, and...
October 11, 2019
Day Four of National Customer Service Week:- When strong customer service ethos cascades down...
October 11, 2019
Day Three:- Halfway through National Customer Services week 2019. So what about companies and...
October 11, 2019
Day One:- Have you got challengers and disruptors in your sector? Do you know the winners and the...
September 4, 2018
Customer service levels in the UK are continually under pressure, and the bar is going higher and...
May 21, 2018
Is Ryanair, the best budget/profit model ...and just 'does exactly what it says on the tin'? ...
July 25, 2017 ·
Moments of truth can make a customer's day... Having had involvement at the 1998 Open and...
February 11, 2016 ·
On the surface, it may not seem logical at the best of times, but businesses can resolve and...
