Customer Journey

Is Covid Killing Great Customer Service?

6 avril 2022

Have you suffered poor service recently? Click our Linked in post for the article, and find out...

6 octobre 2020

National Customer Service Week 5th - 9th October Each year there is a weekly focus on Customer...

26 novembre 2019

In November 2019, the Awards Dinner of the Northern Automotive Alliance was at The Mere in...

11 octobre 2019

Day Two:- developing customer service skills in your business and organisation is profitable, and...

11 octobre 2019

Day Four of National Customer Service Week:- When strong customer service ethos cascades down...

11 octobre 2019

Day Three:- Halfway through National Customer Services week 2019. So what about companies and...

11 octobre 2019

Day One:- Have you got challengers and disruptors in your sector? Do you know the winners and the...

4 septembre 2018

Customer service levels in the UK are continually under pressure, and the bar is going higher and...

21 mai 2018

Is Ryanair, the best budget/profit model ...and just 'does exactly what it says on the tin'? ...

25 juillet 2017 · Customer Service,Golf,Customer Experience

Moments of truth can make a customer's day... Having had involvement at the 1998 Open and...

11 février 2016 · Customer Relations,PR,LFC,Complaints

On the surface, it may not seem logical at the best of times, but businesses can resolve and...